Q: Am I required to have Tenant Insurance?

Yes. It’s a requirement of the residential lease that residents have tenant insurance. Each year, we ask all residents to provide proof of tenant insurance. Here’s what we need you to do: Step 1: Please contact your insurance provider and request a 1-page letter of proof of insurance. Step 2: Attach the letter below and click submit. Some things to note about Renters Insurance: - It must be active and up to date; most insurance policies need to be renewed every 12 months. - If you are renting a storage locker or parking stall, this should be included in your tenant insurance. - In the summer, if you use an A/C unit, please always place a tray beneath it and inform your insurance provider, as this appliance (if not maintained) can cause significant water damage.

Q: Can a vehicle use the parkade without having valid insurance?

No . All vehicles using the parkade must have valid / active insurance.

Q: Can I get a copy of the security footage?

No . The system provides enhanced safety and protection of common property against vandalism and thefts, to provide a means of identifying individuals who have committed or are or have attempted to commit crimes or vandalism in the Building, and to increase the security of the Building’s Tenants. The video cameras have been situated in those locations where there is potential access to the Building, common areas, and not in areas considered private areas of the Tenants of the Building. Tenants and/or commercial business owners or members of the public are not allowed to view the security camera footage. Only Kevington Building Management members or approved security guards may view or access the CCTV footage. CCTV footage will not be released to Building Tenants and/or commercial business owners or members of the public. CCTV footage will only be provided to the Police or to such parties as directed by court order.

Q: Can I rent a Storage Locker?

Yes. All storage locker rentals are available on a month-to-month basis at a monthly fee. To request a storage locker, please submit a request using the tenant portal, providing: - Number of storage lockers you would like to rent. - What size locker would you like to rent? Please keep in mind that storage locker sizes may vary. The U Standard Medium Large District Main Standard Large Birch Manor Standard Large The Mattan Standard Large The Aberdare Standard

Q: Can I reserve a parking stall before my guest arrives?

No , guest parking is available on a first come, first serve basis. As the parkade is shared between the residents' guests and the customers of the commercial businesses guest parking stall may not be reserved in advance. Thank you.

Q: Can my guest park for more than 2-Hours?

Between 6:50 AM - 9:30 PM Visitors may park for up to 2-hours without registering their vehicle. If your visitor wishes to park for more than 2-hours, they are required to register their vehicle. Any vehicle parked longer than 2-hours without registering is subject to being ticketed and or towed at the owner’s expense. Between 9:30 PM - 6:50 AM All visitors who park at the property are required to register their vehicle. Any non-registered vehicles found in the parkade after 9:30 PM will be ticketed and or towed at the owner’s expense. Please note, the 2-hour free parking ends at 9:29 PM. Registration Time Length: When your visitor registers their vehicle, they will automatically be provided with 48 hours of free parking. Visitors are not permitted to re-register their vehicle, until 24 hours after their parking has expired. A suite may register 3 x 48 hour visits per month. For Example - if your visitor registers on a Friday at 5pm, they are permitted to park till 5pm on Sunday. Your visitor will not be able to re-register their vehicle again until 24 hours after their parking has expired. In this example, the next time your visitor may register is 5pm on Monday.

Question 1

Adjust Parking Gate Times

Michael Gunion · Accepted Answer

The building’s security system automatically locks and unlocks the parkade gate, main entrance, and elevator based on the open and closed times of the businesses.

If the current posted opening and closing times do not align with your regular business hours, please let Kevington know your adjusted business hours by creating a new request.

Please note that the opening and closing times cannot be adjusted for one-off events.

We ask for your understanding as the opening and closing times of the building are set to respect the safety of all businesses in the building and cannot be easily adjusted.

If you have clients, staff, or guests arriving at the building after hours, please provide them with access by using your provided building FOB. Issued FOBs have the ability to open the parking gate, unlock the main entrance, and operate the elevator 24/7.

By each business providing access to their clients, staff, or guests after hours, each business can help ensure that those entering the building are only those permitted to be onsite.

We apologize for any inconvenience and thank you for your understanding and assistance in keeping the property safe for all those who work-in and visit the property. Thank you.

Question 2

Am I required to have Tenant Insurance?

Dor Sharvit · Accepted Answer

Yes. It’s a requirement of the residential lease that residents have tenant insurance.
Each year, we ask all residents to provide proof of tenant insurance. Here’s what we need you to do:

Step 1:

Please contact your insurance provider and request a 1-page letter of proof of insurance.

Step 2:

Attach the letter below and click submit. Some things to note about Renters Insurance:
- It must be active and up to date; most insurance policies need to be renewed every 12 months.
- If you are renting a storage locker or parking stall, this should be included in your tenant insurance.
- In the summer, if you use an A/C unit, please always place a tray beneath it and inform your insurance provider, as this appliance (if not maintained) can cause significant water damage.

Question 3

Can a resident park in the visitor parking?

Dor Sharvit · Accepted Answer

Building residents are encouraged to park in their stall if they are renting one.
Residents and guests that are parking in the visitor parking area must register their car in the system or use the paid parking system to avoid getting ticketed or towed.
If a resident is interested in renting a parking stall, the resident is asked to submit a request using the tenant portal.

Question 4

Can a vehicle use the parkade without having valid insurance?

Dor Sharvit · Accepted Answer

No. All vehicles using the parkade must have valid / active insurance.

Question 5

Can I get a copy of the security footage?

Dor Sharvit · Accepted Answer

No. The system provides enhanced safety and protection of common property against vandalism and thefts, to provide a means of identifying individuals who have committed or are or have attempted to commit crimes or vandalism in the Building, and to increase the security of the Building’s Tenants.

The video cameras have been situated in those locations where there is potential access to the Building, common areas, and not in areas considered private areas of the Tenants of the Building. Tenants and/or commercial business owners or members of the public are not allowed to view the security camera footage.

Only Kevington Building Management members or approved security guards may view or access the CCTV footage. CCTV footage will not be released to Building Tenants and/or commercial business owners or members of the public. CCTV footage will only be provided to the Police or to such parties as directed by court order.

Question 6

Can I rent a parking stall?

Dor Sharvit · Accepted Answer

All parking stall rentals are available on a month-to-month basis at a monthly fee.
To request a parking stall, please submit a request using the tenant portal, providing:
- Number of parking stalls you would like to rent.
- Type of parking stall: regular or electric (if available).
- Vehicle Make.
- Vehicle Model.
- Vehicle Colour.
- Licence Plate Number.

Question 7

Can I rent a Storage Locker?

Dor Sharvit · Accepted Answer

Yes. All storage locker rentals are available on a month-to-month basis at a monthly fee.

To request a storage locker, please submit a request using the tenant portal, providing:
- Number of storage lockers you would like to rent.
- What size locker would you like to rent? Please keep in mind that storage locker sizes may vary.

The U

Standard
Medium
Large

District Main

Standard
Large

Birch Manor

Standard
Large

The Mattan

Standard
Large

The Aberdare

Standard

Question 8

Can I reserve a parking stall before my guest arrives?

Dor Sharvit · Accepted Answer

No, guest parking is available on a first come, first serve basis. As the parkade is shared between the residents' guests and the customers of the commercial businesses guest parking stall may not be reserved in advance. Thank you.

Question 9

Can my guest enter or exit the parkade alone?

Dor Sharvit · Accepted Answer

When the gate is closed, residents must provide access for their guests. Thank you.

Question 10

Can my guest park for more than 2-Hours?

Dor Sharvit · Accepted Answer

Between 6:50 AM - 9:30 PM

Visitors may park for up to 2-hours without registering their vehicle. If your visitor wishes to park for more than 2-hours, they are required to register their vehicle. Any vehicle parked longer than 2-hours without registering is subject to being ticketed and or towed at the owner’s expense.

Between 9:30 PM - 6:50 AM

All visitors who park at the property are required to register their vehicle. Any non-registered vehicles found in the parkade after 9:30 PM will be ticketed and or towed at the owner’s expense. Please note, the 2-hour free parking ends at 9:29 PM.

Registration Time Length:

When your visitor registers their vehicle, they will automatically be provided with 48 hours of free parking.
Visitors are not permitted to re-register their vehicle, until 24 hours after their parking has expired.
A suite may register 3 x 48 hour visits per month.

For Example - if your visitor registers on a Friday at 5pm, they are permitted to park till 5pm on Sunday. Your visitor will not be able to re-register their vehicle again until 24 hours after their parking has expired. In this example, the next time your visitor may register is 5pm on Monday.

Question 11

Can my visitor get a FOB or Key?

Dor Sharvit · Accepted Answer

No. Fobs and keys are only issued to tenants on the lease and authorized trades. Thank you.

Question 12

Can repairs or maintenance be performed inside the parkade?

Dor Sharvit · Accepted Answer

No. Repairs, maintenance, or service may not be performed on a vehicle parked or stationed in a parking stall. Thank you.

Question 13

Can The Gate, Main Door, or Elevator Open / Closed Times Be Adjusted?

Dor Sharvit · Accepted Answer

The building’s security system automatically locks and unlocks the parkade gate, main entrance, and elevator based on the open and closed times of the businesses.

If the current posted opening and closing times do not align with your regular business hours, please let Kevington know your adjusted business hours.

Please note that the opening and closing times cannot be adjusted for one-off events.

We ask for your understanding as the opening and closing times of the building are set to respect the safety of all businesses in the building and cannot be easily adjusted.

If you have clients, staff, or guests arriving at the building after hours, please provide them with access by using your provided building FOB. Issued FOBs have the ability to open the parking gate, unlock the main entrance, and operate the elevator 24/7.

By each business providing access to their clients, staff, or guests after hours, each business can help ensure that those entering the building are only those permitted to be onsite.

We apologize for any inconvenience and thank you for your understanding and assistance in keeping the property safe for all those who work-in and visit the property. Thank you.

Question 14

Commercial Space Improvements / Alterations

Dor Sharvit · Accepted Answer

Prior to starting any work related to business improvements or alterations, read and submit a request using the tenant portal together with the following information:

1. Brief Description of the Upgrade, Including the Area of Work.
2. Provide proof of insurance, including construction liability, to the Landlord in accordance with the terms of the Lease.
3. Provide a list of all contractors, including their contact information, retained by Tenant to work in the Premises.
4. Submit a work schedule to the Landlord.
5. Provide a full-size set of plans for the Tenant Improvement work for review by the Landlord.

Anytime an upgrade affects the outside of the building, we ask that a design proposal be submitted for review.

Once the above information is received, our office will work with you to ensure that the improvement work is done in a contained and effective manner. Please review your building policies in the tenant portal the find the Rules for Tenant Trade Work.

Question 15

How can I end my parking stall agreement?

Dor Sharvit · Accepted Answer

To end your parking stall rental agreement, please submit a request using the tenant portal, providing:

One clear month's notice.
Parking stall end date.
Parking stall number.
Please note that all lease terminations occur at the end of the month.

Kindly confirm that the parking stall is empty on the last day of the month.

Example of one-month clear notice:

To end your lease on December 31st, you must send us notice before midnight on November 30th. Notice provided in the same month that you would like to end your lease is improper notice and will be applied to the following month.

Question 16

How can I end my Storage Locker agreement?

Dor Sharvit · Accepted Answer

To end your storage locker rental agreement, please submit a request using the tenant portal, providing:

One clear month's notice.
Storage locker end date.
Storage locker number.
Please note that all lease terminations occur at the end of the month.

On the last day of the month, kindly confirm that the storage locker is empty and your lock has been removed.

Example of one-month clear notice: To end your lease on December 31st, you must send us notice before midnight on November 30th.

Notice provided in the same month that you would like to end your lease is improper notice and will be applied to the following month.

Question 17

How can I register my guest's vehicle for guest parking?

Dor Sharvit · Accepted Answer

To register your guest's vehicle, please follow the attached guide:

Question 18

How can I register my guest's vehicle for guest parking?

Dor Sharvit · Accepted Answer

To register your guest's vehicle, please follow the attached guide:

Question 19

How can I update my Contact Information?

Dor Sharvit · Accepted Answer

To update your contact information, please open your tenant portal and follow the instructions:

Click on your name in the top right corner of the screen.
Click "security".
Type your password.
Click on the pink button "Unlock".
Click edit next to your email to change the email on the tenant portal (the email will be used to send announcements to you from Kevington).
OR
Click edit next to your password to change your tenant portal password.

Please note that this will only affect your email or password for the tenant portal user, not your Kevington's Neighbour Network user.

If you would like to update your phone number or other information, such as emergency contact, Void Cheque, etc., please submit a request using the tenant portal with the relevant information.

Question 20

How many guest cars can one suite register at the same time?

Dor Sharvit · Accepted Answer

Each suite can register one guest vehicle at a time using the 48 hour pass, and up to five vehicles at a time using the 2 hour pass, as long as the unit did not use all of it's parking passes eligibility for the month. Thank you.

Question 21

I have a Financial Question or Request

Dor Sharvit · Accepted Answer

If you would like to discuss a financial matter relating to your monthly rent, please submit a request using the tenant portal no later than ten business days before the end of the month. This will provide our office with enough time to put a plan in place to move forward, as well as for your bank to make any necessary changes.

Financial updates provided less than ten business days before the end of the month will not be accepted.

Monthly rent is withdrawn via Pre-Authorized Debit.

Please note that your bank will automatically send the monthly rent to our office on the 1st of the month.
If the first of the month falls on a weekend or a holiday, your bank will finalize this transfer on the next business day. Our office is aware of this when it happens, and no late fees will be applied.

Non-Sufficient Funds:

In the event that there are not enough funds in the account for your bank to complete the rental transfer, your bank charges a Non-Sufficient Funds fee. This fee will automatically be added to your monthly rent.

Update Your Banking Information:

please submit a request using the tenant portal and provide:
- Account Holder Name
- Attach an updated VOID cheque or Bank PAD authorization matching the account from which rent will be withdrawn.

* If the new banking information is connected to a different Tenants account than the one who originally signed the Pre-Authorized Debit Form, additional time will be required to process your request as an E-signature request will be sent for the new Pre-Authorized Debit Form.

Question 22

I have a special request / your policy does not fit my needs

Dor Sharvit · Accepted Answer

While we value each relationship with all building tenants, special requests may not be accommodated.
We specifically design our policies in accordance with the Tenancy Act and to build, foster, and encourage community within the building. It is with this philosophy that we create and uphold our policies for the benefit of the entire rental community

Question 23

I want to schedule a cable / internet technician, what should I check before?

Dor Sharvit · Accepted Answer

Communication technicians (e.g., Rogers, Shaw, Telus, etc) usually require access to locked areas of the building to set up your service.

In order to make sure our team member is available to provide access on site, we ask that you book a time frame with our team in advance.

Please click on the link below to access the Cable / Internet Technician Request calendar:
https://kevingtonbuilding.com/book-isp-installation/

If the date you'd like to choose is not clickable in the system or the time you want is not showing in the calendar, our team is already booked for that time. Please choose a different slot based on availability on the calendar.

Please Note:

it is the Tenant's responsibility to provide suite access and be home during the installation to supervise the communications technician while they are inside your suite.

Question 24

Is there Guest Parking in the building?

Dor Sharvit · Accepted Answer

No, we suggest your guests look for alternative parking solutions in the area. Thank you.

Question 25

Is there guest parking in the building?

Dor Sharvit · Accepted Answer

Yes, to help provide visitor and customer parking at the property, Kevington and a third-party ticketing and towing company enact the City of Coquitlam’s parking regulations.

Between 6:50 AM - 9:30 PM

Visitors may park for up to 2-hours without registering their vehicle. If your visitor wishes to park for more than 2 hours, they are required to register their vehicle. Any vehicle parked longer than 2 hours without registering is subject to being ticketed and or towed at the owner’s expense.

Between 9:30 PM - 6:50 AM

All visitors who park at the property are required to register their vehicle. Any non-registered vehicles found in the parkade after 9:30 PM will be ticketed and or towed at the owner’s expense. Please note the 2-hour free parking ends at 9:29 PM.

Question 26

Key or FOB Request

Dor Sharvit · Accepted Answer

Please note, only building tenants are provided with building keys/FOBs. Guests will not be issued a building keys or FOBs.

To replace a lost or damaged key or FOB, please provide:

The reason the key or FOB was lost or damaged

The type of key (e.g., building front door, mail, suite door)

Whether or not a FOB is needed.

Lost or Misplaced Keys:

All tenants are responsible for their building and suite keys. Before contacting our office, it is the tenant's responsibility to retrieve their key. Please arrange to retrieve your keys from where they were left. If a resident does not have their issued keys / FOB on them and requires our team to provide suite access once our office has closed for the day, the following after-hour charge is in effect, in addition to the replacement costs.

If access can be provided remotely, a $125.00 fee will apply.

If a team member is required to provide in-person access, a $300.00 call-out fee will apply.

The tenant agrees to the replacement fees, which will be deducted from their account.

Suite Key: $25.00

Mail Key: $25.00

Clickable FOB: $200.00

Non-Clickable FOB: $100.00 (if compatible with the building FOB system)

Please refer to the Key and FOB Policy if the keys or FOB were dropped down the elevator shaft.

How to request assistance:

If you require a key or FOB during our business hours, please submit a request using the tenant portal.

If you require a key or FOB outside our business hours, please call our emergency line at 604-736-4613.

Question 27

Parking Pass Replacement Request

Dor Sharvit · Accepted Answer

Please ensure that you affix the parking pass to your vehicle’s rear-view mirror or the windshield. Vehicles not displaying a valid parking pass will be subject to a parking ticket. As well, the vehicle may be towed at the owner’s expense.

To replace a lost or damaged parking pass, please submit a request using the tenant portal and mention the reason for the request (lost or damaged).

Lost or Damaged parking passes will be replaced at the Tenant’s cost.
The $50.00 replacement cost will be deducted from the Tenant's account.

Question 28

Parking Risk and Liability

Dor Sharvit · Accepted Answer

All articles left in vehicles are at the vehicle owner’s risk.

The vehicle owner assumes all risks and liability for any and all losses, claims, costs, expenses, or damages, including personal injury of any nature whatsoever arising from or related directly or indirectly to any motor vehicle or motorbike parked in a Parking Stall by or on behalf of the vehicle owner, and for all losses, claims, costs, expenses, or damages caused by fire, vandalism, theft, or any other cause howsoever caused to any motor vehicle or motorbike parked, or to the contents brought onto or left in a parking stall during the use of the parkade.

Question 29

Rental Payment Assistance

Michael Gunion · Accepted Answer

We understand that from time to time, Tenants may experience financial difficulties. Despite your honourable intentions, should you experience a financial challenge in proving your monthly rental payment please know that there are resources available to you.

Should you require assistance, please consider applying to a rental assistance program such as Rent Bank BC.

What is Rent Bank BC?

Regardless of where you live in the Province of BC, you can access a rent bank and its support services to help stabilize your rental housing during unanticipated short-term financial challenges. The BC Rent Bank is a project of the Vancity Community Foundation, funded by the Province of B.C. To learn more or to apply, please visit Rent Bank BC's website.

Rent Bank BC Website:

https://bcrentbank.ca/

Question 30

Unauthorized vehicle is parked in my stall

Dor Sharvit · Accepted Answer

In the event that an unauthorized user parks in a reserved parking stall, please submit a request using the tenant portal and provide Kevington with the following information:
- Vehicle Make.
- Vehicle Model.
- Vehicle Colour.
- Vehicle Licence Plate Number.
- Reserved Parking Stall Number.

Once this information has been revived, Kevington will make a reasonable effort to identify the vehicle owner.

If the owner is not located, the vehicle will be ticketed and/or towed at the owner’s expense.

While the unauthorized vehicle is parked in the stall, we ask that you kindly park in any non-reserved parking stall until the unauthorized vehicle has vacated the reserved parking stall.

Question 31

What are Kevington's Hours of Operation?

Dor Sharvit · Accepted Answer

Our hours of operation are Monday - Friday, 9:00 AM - 5:00 PM, excluding BC statutory holidays.

If you require emergency assistance outside of our hours of operation, please call our office at 604-736-4613, and you will be redirected to our after-hours emergency line.

Please only use the After Hours Emergency line for emergencies. For non emergencies, please contact our office during regular business hours. Thank you.

Question 32

What if my guest arrives and there is no available guest parking?

Dor Sharvit · Accepted Answer

As the guest parking is shared between the resident's guests and the business's customers, this is a possibility. If there are no available guest parking stalls your guest / visitor will need to find alternative parking until a stall becomes available. Thank you.

Question 33

What information do I need to obtain Tenant Insurance?

Dor Sharvit · Accepted Answer

When you obtain tenant insurance, your provider may ask you some questions pertaining to the building.
Please click the relevant building link to find answers to questions your insurance provider may ask you:

Question 34

What is considered to be an After-Hours Emergency?

Dor Sharvit · Accepted Answer

Emergencies happen, and we are proud to have team members on call to assist.
If you are experiencing a life-threatening matter, please call 911.

We take this opportunity to remind you what constitutes a property emergency:
- You are stuck in an elevator or parkade
- You have misplaced your keys and require entry into your suite or building
- Plumbing issue or active water leak
- Your heat or power has stopped working
- A neighbour-related noise or smoking matter.
- The commercial loading bay gate is not working

After-hours service may be subject to an after-hours fee, which will be charged to the tenant with the following month's rent.

To reach our after-hours line, please call our office at 604-736-4613 and follow the menu to redirect your call to the after hours on call team member.

Question 35

What should I include in my Maintenance Request?

Dor Sharvit · Accepted Answer

To best attend and resolve the maintenance matter please provide the following information:
- Area of Suite (ex., bedroom, bathroom, kitchen, living room)
- Maintenance Description
- If possible, attach an image of the issue

As all requests must be submitted in writing, please include as many details as possible to help us better understand the request. You can also attach a picture of matter to your request.

We take this opportunity to provide you with our maintenance procedure:

1. Regular maintenance is attended to between 8:00 AM - 4:00 PM, Monday through Friday (excluding BC statutory holidays).

2. Maintenance requests are sent directly to our maintenance team, and the severity of the issue gives priority; for example, we would attend to a flood before a loose cabinet.

3. The tenant will receive a date and time range once scheduled.
Please note we cannot guarantee a specific time as our team attends to multiple properties across the Lower Mainland.

4. It is the Tenants responsibility to prepare for our entry. The Tenant does not need to be home for the service but is welcome to be.

5. Our team loves cats and dogs. If the Tenant is concerned about having the pet at home while we enter the suite, the tenant can consider having the pet out of the suite for the time range.

6. Upon entry to your suite, if time permits, our team shall inspect all plumbing systems and appliances to ensure they are in working order.

CANCELATION:

Once the Tenant has received notice of entry, our maintenance team will enter the suite to conduct the maintenance without further permission from the resident.

If the Tenant wants to change the date of entry, entry will be rescheduled to the next available date.
Please note our team books in advance, often multiple weeks, so rescheduling will delay the maintenance request.

All requests must be submitted in writing. If the tenant cancels or denies suite entry, their request will be cancelled, and the tenant will be responsible for resubmitting a maintenance request.
All requests must be submitted in writing.

Should the repair personnel be denied entry into the suite on the appointed date and time, the tenant will be responsible for any cancellation fees payable with the next ensuring monthly rental payment.

EMERGENCY:

In an emergency, Kevington Building reserves the right to enter any suite without notice to preserve property and/or life.

REMINDERS:

We ensure all lightbulbs are working prior to your move-in. Once you take possession of the suite, you are responsible for ensuring that all electric light bulbs are in place and in operable condition.

Clogged drains or sinks or showers are mainly caused by Tenant hair. If a drain is clogged, the tenant must use products such as Draino or Liquid Plumber to remove the clog. Should the drain remain clogged, please submit a request using the tenant portal, and our team will be happy to investigate.

Question 36

Who should I contact if my guest's vehicle received ticketed or has been towed?

Dor Sharvit · Accepted Answer

Indigo Parking is the parking company in charge of the parkade.
If the vehicle has been ticketed or towed, please contact Indigo Parking directly at https://indigoneo.ca/en/contact-us.
Thank you.

Question 37

Will the team take their shoes off before entering a suite?

Dor Sharvit · Accepted Answer

No, according to the worker safety protocol, employees must always wear shoes for foot and toe protection. Thank you.

Question 38

Will the team use shoe covers when in a suite?

Dor Sharvit · Accepted Answer

Depending on their duty, the team may or may not use shoe covers. Shoe covers may not be worn when working on ladders or in situations that may cause a slipping danger.

FAQ – Commercial

Type a keyword in the search box above or click on a topic in the list below to expand more information.

After Hours Emergency

Key or FOB Request

What are Kevington’s Hours of Operation?

What is considered to be an After-Hours Emergency?

Cable / Internet / Communication

I want to schedule a cable / internet technician, what should I check before?

Commercial Space Improvements / Alterations

Commercial Space Improvements / Alterations

Finances

I have a Financial Question or Request

Rental Payment Assistance

General

I have a special request / your policy does not fit my needs

What are Kevington’s Hours of Operation?

Key or Fob Request

Can my visitor get a FOB or Key?

Key or FOB Request

Maintenance

What should I include in my Maintenance Request?

Will the team take their shoes off before entering a suite?

Will the team use shoe covers when in a suite?

Parking Gate Times

Adjust Parking Gate Times

Parking Pass

Parking Pass Replacement Request

Parking Violation

Unauthorized vehicle is parked in my stall

Renting Parking

Can I rent a parking stall?

How can I end my parking stall agreement?

Renting Storage

Can I rent a Storage Locker?

How can I end my Storage Locker agreement?

Security and CCTV

Can I get a copy of the security footage?

Can The Gate, Main Door, or Elevator Open / Closed Times Be Adjusted?

Tenant Insurance

Am I required to have Tenant Insurance?

What information do I need to obtain Tenant Insurance?

Update Your Contact Information

How can I update my Contact Information?

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